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We love free Wi-Fi on all Arriva Trains Wales routes

14 February 2018

We love free Wi-Fi on all Arriva Trains Wales routes: Pacers

COMMUTERS across Wales can now benefit from free Wi-Fi on all Arriva Trains Wales (ATW) services thanks to Welsh Government funding.

The £1.5m Welsh Government investment means the whole ATW fleet including Pacer trains, Class 153’s, and the carriages used on the north-south Express have now been retrofitted to provide free-to-use Wi-Fi for all passengers.

Every train will carry the following sticker:



There will be information leaflets available at stations and Arriva will also run an awareness campaign for passengers, handing out free ‘I love Free Wi-Fi’ chocolate treats at busy interchanges.

Speaking at a launch event to mark the completion of the on train Wi-Fi project, Economy and Transport Secretary Ken Skates said:

“This rollout should be a real boom to commuters and business users alike. I expect it to make a real contribution to our ambitions for a growing economy with strong businesses in productive regions set out our Prosperity for All Economic Action Plan.

“Importantly, our investment means that Pacer trains, Class 153’s, and the carriages used on our north-south Express all now have free-to-use Wi-Fi for all passengers. These trains amount to almost one-third of the fleet.

“Passengers across the Valley Lines and West Wales - including the Heart of Wales line - will now benefit from this vital connectivity. This is another example of our strong record of investment in the current rail franchise where we continue to fund additional services and capacity across Wales.”

Ian Price, Director at Confederation of British Industry (CBI) Wales said:

“Over the last couple of years, we’ve seen a definite shift in attitudes around the importance of connectivity for businesses.

“There has also been a significant growth in remotely hosted computing applications, with data and processing hosted ‘in the cloud’. Both small and large enterprises are increasingly utilising internet-based applications to manage their businesses.

“This is even more so where supplier-client relationships are concerned; where not only access speeds are seen as critical, but the speed of responding to social media content, images and data are potential gauges of the efficiency of a business to respond to their customer needs.”

Tom Joyner, Managing Director for Arriva Trains Wales said:

“The fact all our customers will be able to use our free wi-fi on every single one of our trains is brilliant news and we are delighted to mark the completion of the project.

We know how important connectivity is and being able to be productive during your journey, check your onward travel plans or simply catch up on social media will make a real difference to our customers. “

“Customers have frequently been asking for Wi-Fi on-board our trains and this has been a really significant project which has taken careful planning and hundreds of staff hours to deliver successfully without impacting on services.”




Contact information

James Nicholas

Communications Manager

Arriva Trains Wales

Notes to editors

Notes to editors


Key facts

  • All 127 trains in the ATW fleet are now fitted with free on board WIFI
  • The entire project lasted just under 10 months and was delivered alongside other investments in ATW trains
  • Work was completed in three of ATW’s depots; at Cardiff Canton, Machynlleth and Crewe
  • Bandwidth on board can vary depending on the overall strength of the 4G network, but speeds are generally more than adequate for checking emails and browsing the internet, with each customer able to access 20mb of high speed internet per 24 hours (connection speed drops following initial 20mb allocation ensuring all customers can have access to good connection speeds)
  • The initial phase of fitment was funded by Department for Transport, but the final phase which includes completion of the who ATW fleet was funded by the Welsh Government

Welsh Government funding of £1.5 million provided for the full fleet to be fitted, including the following vehicles:

30 x “Pacers” – Class 142/143 two carriage units which run as two or four car trains (60 carriages in total) - used mainly on Valley Lines

8 x Class 153 single car trains (8 carriages) used on Cardiff Bay, City Line between Coryton and Radyr via Cardiff Central, Heart of Wales line between Swansea and Shrewsbury via Llandrindod, and elsewhere

12 Mark 3 carriages (12 carriages) used on north-south Express

3 Driver Van Trailers – locomotive power for the north-south Express, which require fitment to enable WiFi on carriages to operate

Total – 83 carriages/vehicles

The fitment programme concluded in February and stickers acknowledging the Welsh Government investment are being installed in each carriage.

The Department for Transport funding covered the ATW Class 150, 158 and 175 trains used on the remainder of the network – a total of 190 carriages.