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The first fully accessible train enters service to benefit mid-Wales rail passengers

31 July 2018

The first fully accessible train enters service to benefit mid-Wales rail passengers: Cambrian Coast

The Cambrian Railway Line has just received the first train to be modified as part of a plan to make sure all services are fully accessible for rail passengers with reduced mobility.

By the end of 2019, all trains will be compliant with EU regulations known as ‘Persons of Reduced Mobility’ (PRM). These regulations mean that people with restricted mobility can now use the train in the same way as people with full mobility, ensuring there are no barriers for using public transport.

Whilst a number of Arriva’s current fleet of trains are compliant with accessibility requirements, some of the older trains do not meet these conditions yet, so work is ongoing in partnership with the Welsh Government and Transport for Wales to make sure they are compliant in time for the legal deadline.

The updated facilities include accessible toilets, wheelchair storage space, grab handles and clear colour coordination within each carriage, for those with visual impairments.

Bethan Jelfs, Customer Services Director at Arriva, said: “We are committed to ensuring all of our customers enjoy high-quality services while travelling along the network.

“While much of our additional rolling stock is already fully-accessible, it is just as important that we make sure our existing stock is also compliant. The improvements will make a huge difference to passengers with restricted mobility, visual and hearing impairments.

“We are delighted to welcome the newly modified train back onto the Cambrian line as a part of this programme of investment across the whole fleet. This means that our services are more accessible to all passengers than ever before.”

Alexia Course, Director of Rail Operations at Transport for Wales, said:

“I’m pleased to welcome these modified carriages to the network.  This is the first step in a major programme of refurbishments that will improve the rail service for people with reduced mobility.

“Improving accessibility for passengers is a priority for Transport for Wales and as part of our future plans we’ll also be improving accessibility at stations, providing staff training to improve the service we offer to passengers with assistance needs. We’ll also be introducing technology that will improve the way assistance can be booked.”

For more information on Arriva Trains Wales, visit or contact 03333 211202.

Contact information

Megan Evans

Notes to editors

About Arriva Trains Wales

  • The Arriva Trains Wales network extends throughout Wales and the border counties of England, providing local and long distance services to major destinations such as Swansea, Cardiff, Newport, Birmingham, Chester and Manchester.
  • Providing for just under 32 million passenger journeys per year, ATW plays a major social and economic role in connecting people and communities throughout its network with a fleet of 127 trains covering a route of over 1,000 miles. ATW operates 247 stations throughout England and Wales of which 55 are staffed.
  • The Wales and Borders franchise started in December 2003 and runs for 15 years.  In the past 13 years, Arriva Trains Wales has invested £32 million in the network to improve stations, staff facilities and training, service availability and ticket purchase opportunities. Throughout 2017, Arriva Trains Wales is investing £2.8 million across the business to improve the customer experience.
  • ATW is one of the largest private sector employers in Wales, employing around 2200 people, and has created more than 300 additional jobs in Wales and the border counties since 2003.
  • ATW is committed to investing and developing in young talent: 25 apprentices and 13 graduate trainees have been recruited through its National Award Winning Apprenticeship Scheme.  
  • During the most recent National Rail Passenger Survey (Published January 2017), conducted by independent watchdog, Transport Focus, 82% of Arriva Trains Wales customers were ‘satisfied’.
  • ATW is constantly seeking to improve links with local communities and customers. In 2004, ATW set up the popular ‘Adopt a Station’ scheme, supports many large high profile events around Wales such as Velothon Wales and the Cardiff Half Marathon and is a community partner of Disability Sports Wales.
  • ATW are industry leaders in utilising and developing new technology in order to better its customer service offering. In 2015 ATW introduced the UK’s first video assisted train ticket vending machine and the award winning and innovative ‘Mobile multi-flex’ ticket App, the first smart-phone ticketing product of its kind in the UK rail industry.

Contact Megan Evans at Equinox Communications on 02920 764100 or email