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First Minister opens revamped Bridgend railway station

15 May 2018

First Minister opens revamped Bridgend railway station: PO 140518 ATW BRIDGEND 16

A MAJOR £1.5 million station improvement project has just completed at Bridgend train station.

The First Minister of Wales, Carwyn Jones officially opened the new facilities to celebrate the completion of the project.


With funding from the National Station Improvement Programme (NSIP), Bridgend station has undergone a variety of improvements and modernisation over the last six months so commuters and visitors can enjoy better facilities.

The station is also set to benefit from free Wi-Fi as part of a substantial investment in Welsh stations by the Welsh Government and will be installed in the coming months.


Bridgend is Wales’ fifth busiest station and in 2016/17 saw more the 1.5 million people passing through it.

The project began in autumn 2017 which saw a temporary ticket office and passenger toilets put in place outside the station.

The new facilities and station improvements include:

  • An improved concourse area with a new information desk, ticket office and new seating,
  • Refurbished passenger toilets including a new baby changing facility,
  • Improvements to the station entrance and frontage, including a new waiting shelter and customer pathways,
  • Improved security with new CCTV,
  • New signage and passenger information displays.

Opening the new facilities, First Minister Carwyn Jones said: “I am pleased to unveil these improved facilities, which will encourage more people to use the station, as well as improving the experience for existing passengers.

“Good quality public transport is really important. Having a comfortable seat, waiting shelters and access to free Wi-Fi makes a real difference to people’s journeys, whether they’re going about their daily commute or heading out for the day with family.

“Modern facilities and enhanced connectivity is essential to both economic and population growth. I want to see top quality, integrated transport systems in place across Wales, bringing communities closer, linking people with jobs, leisure and tourism opportunities, and further developing the Welsh economy.”


Tom Joyner, Managing Director for Arriva Trains Wales, said: “We are delighted to have completed this improvement project for Bridgend station on time, as part our wider investment plans to improve the facilities across Wales’ railway network.

“We’ve worked hard to complete this project and would like to thank our passengers for their patience while the improvement works took place and hope that visitors will enjoy the new and improved facilities here.”

Bill Kelly, acting route managing director for Network Rail in Wales and Borders, said: “Revitalising Bridgend station will help to improve journeys for passengers who rely on the railway for work and leisure. We are working with Arriva Trains Wales and the Welsh Government to upgrade the railway, helping to connect people, businesses and communities, as well as supporting economic growth.”

For more information about Bridgend station, visit

Contact information

Megan Evans

Notes to editors

About Arriva Trains Wales

  • The Arriva Trains Wales network extends throughout Wales and the border counties of England, providing local and long-distance services to major destinations such as Swansea, Cardiff, Newport, Birmingham, Chester and Manchester.
  • Providing for just under 32 million passenger journeys per year, ATW plays a major social and economic role in connecting people and communities throughout its network with a fleet of 128 trains covering a route of over 1,000 miles. ATW operates 247 stations throughout England and Wales of which 55 are staffed.
  • The Wales and Borders franchise started in December 2003 and runs for 15 years.  In the past 10 years, Arriva Trains Wales has invested £31 million in the network to improve stations, staff facilities and training, service availability and ticket purchase opportunities.
  • ATW is dedicated to providing excellent customer service throughout its network: National Rail Passenger Survey results report the overall customer satisfaction with Arriva Trains Wales is currently at 82% (Autumn 2015), while ATW is consistently one of the best national ‘right time’ performing rail operators in the UK.
  • ATW is one of the largest private sector employers in Wales, employing around 2200 people, and has created more than 300 additional jobs in Wales and the border counties since 2003.
  • ATW is committed to investing and developing in young talent: 21 apprentices and 13 graduate trainees have been recruited through its National Award-Winning Apprenticeship Scheme.  
  • ATW is constantly seeking to improve links with local communities and customers. In 2004, ATW set up the popular ‘Adopt a Station’ scheme, supports many large high profile events around Wales such as Velothon Wales and the Cardiff Half Marathon and is a community partner of Disability Sports Wales.
  • ATW are industry leaders in utilising and developing new technology in order to better its customer service offering. In 2015 ATW introduced the UK’s first video assisted train ticket vending machine and the Mobile multi-flex ticket, the first smart-phone ticketing product of its kind in the UK rail industry.