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Arriva’s Valley Lines trains benefit from £500,000 makeover

26 January 2018

Arriva’s Valley Lines trains benefit from £500,000 makeover: ATW refurb infographic 2

A major programme of refurbishment of carriage interiors is the latest investment project to be completed along Arriva Trains Wales’ Valleys network for the benefit of current and future passengers.

In response to customer and community feedback, 60 carriages on 17 routes have undergone a new year £500k revamp so travellers on the Valleys lines can enjoy a more comfortable journey.

Passengers travelling right across the Valleys can also take advantage of newly installed free Wi-Fi on all of the renovated trains.

A massive 365 litres of paint and 915 metres of window film has been used to spruce up the trains – that’s enough to paint 16 tennis courts and stretch to the top of the tallest building in the world.

Refresh Lite 1

Simon Hughes, Engineering Director at Arriva Trains Wales said: “We are working hard to make sure our passengers can enjoy the very best experience while travelling on our trains, and this makeover is a great way to start off the new year.

“In order to sustain our commitment to provide high-quality service to customers, we have invested in refurbishing the carriages and hope that passengers using the network will notice a real difference to the facilities. We have also delivered free, fast and reliable Wi-Fi on trains across the Valley lines network to further modernise the trains and enhance passenger experience. This is a part of a wider programme of WIFI rollout funded by the Welsh Government and Department for Transport.

“Our customers are extremely important to us and we do our best to take their feedback on board, so we’re glad that some of their suggestions could be incorporated into the redevelopment plans.

“Even at the end of our current franchise, it’s really important to us that we continue to invest alongside in our partner in Network Rail and the Welsh Government. We want to improve to ensure that we prepare for the exciting changes which are coming down the line for our customers. Older trains such as our Valleys fleet need to be cared for to ensure that we provide the best possible experience from our available rolling stock.

“The finished project is definitely a positive step in the right direction towards responding to the needs of our customers and improving the overall customer experience of their journey, and we have already received plenty of positive feedback from customers.”



Contact information

Megan Evans

Notes to editors

About Arriva Trains Wales


  • In addition to the refresh of the existing rolling stock, ATW has invested £1m alongside £1.9m from Welsh Government in additional rolling stock which is due to be available for ATW to operate during 2018
  • During summer 2016, First Minister Carwyn Jones announced the rollout of free WIFI to Arriva Trains Wales trains and the top 50 busiest stations in Wales. The new WIFI for the Valleys trains includes £1.5m of Welsh Government investment as a part this announcement
  • In May 2017 and following a major signaling project by Network Rail, ATW undertook a significant review of the Valleys timetable, resulting in 600 extra seats on the busiest commuter trains into Cardiff during the peak.
  • The Arriva Trains Wales network extends throughout Wales and the border counties of England, providing local and long distance services to major destinations such as Swansea, Cardiff, Newport, Birmingham, Chester and Manchester.
  • Providing for just under 32 million passenger journeys per year, ATW plays a major social and economic role in connecting people and communities throughout its network with a fleet of 127 trains covering a route of over 1,000 miles. ATW operates 247 stations throughout England and Wales of which 55 are staffed.
  • The Wales and Borders franchise started in December 2003 and runs for 15 years.  In the past 13 years, Arriva Trains Wales has invested £32 million in the network to improve stations, staff facilities and training, service availability and ticket purchase opportunities. Throughout 2017, Arriva Trains Wales is investing £2.8 million across the business to improve the customer experience.
  • ATW is one of the largest private sector employers in Wales, employing around 2200 people, and has created more than 300 additional jobs in Wales and the border counties since 2003.
  • ATW is committed to investing and developing in young talent: 25 apprentices and 13 graduate trainees have been recruited through its National Award Winning Apprenticeship Scheme.  
  • During the most recent National Rail Passenger Survey (Published Spring 2017), conducted by independent watchdog, Transport Focus, 83% of Arriva Trains Wales customers were ‘satisfied’.
  • ATW is constantly seeking to improve links with local communities and customers. In 2004, ATW set up the popular ‘Adopt a Station’ scheme, supports many large high profile events around Wales such as Velothon Wales and the Cardiff Half Marathon and is a community partner of Disability Sports Wales.
  • ATW are industry leaders in utilising and developing new technology in order to better its customer service offering. In 2015 ATW introduced the UK’s first video assisted train ticket vending machine and the award winning and innovative ‘Mobile multi-flex’ ticket App, the first smart-phone ticketing product of its kind in the UK rail industry.

Contact Megan Evans at Equinox Communications on 02920 764100 or email