Nic, who has spent two years as a train driver along the Valleys line in South Wales, invited customers to tweet him their questions throughout the day using the hashtag ‘#AskTheDriver’.
He received a range of questions, and discussed topics from how to become a train driver to football teams, Monty Python and the importance of having a good flask for his coffee at work.
Nic spoke about how he found the experience of working in the office:
‘’I’ve loved my day on Twitter! I’ll admit I was quite ignorant about how things operate on the Social Media team. I hadn’t realised just how much work the team does behind the scenes, from generating reports to passing feedback from customers to the relevant contacts in the business – it all happens very quickly’’
He continued: “I’ve had a lot of fun answering the many tweets I received, with the most unusual asking what the airspeed velocity of an Unladen Swallow is! The most popular question seemed to be around the qualifications required if you want to become a train driver, which you can learn more about by visiting Arriva Trains Wales' Career website''
The Arriva Trains Wales Twitter account, @ArrivaTW, provides real time service information and the team are on hand to answer customer enquiries Monday to Friday 7am-8pm, Saturday 8am-8pm and Sunday 11am-8pm.
Nic commented “I think Twitter is a very useful tool for passengers! It's easy to tweet on the go if you have a question about your journey''
Barry Lloyd, Head of Customer Experience for Arriva Trains Wales, said: 'The Arriva Trains Wales Twitter account provides vital information for our customers that is easily accessed via a smart phone''
Follow Arriva Trains Wales on Twitter for real time answers to your questions.