Connecting you to what's important

2017 in Focus : Arriva Group

23 March 2018

2017 in Focus : Arriva Group: group image

Today, 23 March 2018, the Arriva Group announced their annual financial results and the launch of their first ever year in review online– 2017 in Focus – showcasing some of the great things that Arriva colleagues have done to move the business further along the road to becoming Europe’s mobility partner of choice.

Arriva Trains Wales is part of the Arriva Group. Arriva is one of the largest providers of passenger transport in Europe, employing more than 55,000 people and delivering more than 2.2 billion passenger journeys across 14 European countries each year.

Today, the Arriva Group announced their annual financial results and the launch of their first ever year in review online– 2017 in Focus – showcasing some of the great things that Arriva colleagues have done to move the business further along the road to becoming Europe’s mobility partner of choice.

Results show a growth in revenue of 4.9 per cent in 2017 – bringing total revenues to more than €5.3 billion. This has given Arriva Group the opportunity to invest around €400 million to fund improvements to passenger journeys across the UK and mainland Europe. As part of this, Arriva Trains Wales were able to invest £2.8m in a number of projects throughout 2017, and are committed to a further £1m in additional rolling stock in 2018.

On the whole, it was a great year for Arriva Group. They retained the €1.6 billion ‘Northern Lines’ 15-year train contract in the Netherlands and the eight-year €550 million Pågatågen train contract in Sweden. They also acquired a majority stake in Croatia’s Autotrans Group, making Arriva Group the largest private bus operator in the country. Looking ahead, these successes are expected to generate over €2 billion in future revenue.

2017 – A year of ‘firsts’

In the UK, Arriva Group became the first national bus operator to launch a flexible, fully demand-responsive public transport service; ArrivaClick. This innovative new service has shown that it can make public transport more attractive customers. By encouraging people out of their cars, we can make a difference – reducing air pollution and congestion in urban areas. The service, piloted in Kent, is due to be expanded elsewhere in the UK this summer.

In the Netherlands: Arriva Group signed a contract with Stadler to introduce the world’s first fleet of hybrid trains to run on a partially-electrified line between Leeuwarden and Groningen. Uniquely, the 18 trains can be converted for zero-emission journeys and will run on batteries on non-electrified parts of the route.

Arriva Group are also investing around £600 million in new and refurbished trains and station improvements for the UK-based Northern franchise – part of the biggest local rail investment programme in the region for a generation. This promises a step-change in quality for our customers with the first of 98 new trains arriving this December.

Key highlights

  • In the UK Arriva Group invested over €200 million in UK transport, buying 489 new, greener buses, and opening two new Bus Apprentice Academies in Derby and St Helens to boost the careers of the next generation of engineers.
  • In Poland, Slovakia and the Netherlands they introduced new bike-sharing schemes to offer healthier lifestyle and mobility options.
  • In Sweden Arriva Group tested pioneering technology – econospeed – with a driver advisory system to reduce our carbon footprint. Results show fuel and carbon savings of up to 5 per cent.

    Arriva Trains Wales improvements


     Throughout 2017, Arriva Trains Wales (ATW) invested up to £2.8 million across the business to improve the whole journey experience for customers.

    Arriva Trains Wales Investment 2017
    Arriva Trains Wales Investment 2017

    In addition to investing £2.8m across the business in 2017, commuters across Wales can now benefit from free Wi-Fi on all ATW services thanks to Welsh Government funding.

    The £1.5m Welsh Government investment means the whole ATW fleet including Pacer trains, Class 153’s, and the carriages used on the north-south Express have now been retrofitted to provide free-to-use Wi-Fi for all passengers.

    ATW has converted its entire fleet of trains into much greener machines to deliver significant fuel savings and minimise the impact on the environment. All of ATW's 125 passenger trains have now been fitted with the Driver Advisory System (DAS) which help drivers to reduce the amount of fuel they use on journeys by encouraging efficient driving practices.

    Since the innovative system was first introduced two years ago nearly 750,000 litres of fuel have been saved – enough to fly an Airbus A320 around the world more than three times.

    This year, Economy and Infrastructure Secretary Ken Skates has announced the addition of 5 extra 4-carriage trains to boost and improve rolling stock available in Wales. The class 319 flex bi-mode trains have been funded by £1.9m from the Welsh Government and £1m of support from ATW, and will be added to existing rolling stock in 2018. 

A great year - Arriva Group

Manfred Rudhart, Chief Executive Officer of Arriva Group, said: “2017 was a great year for Arriva as we continued to grow, innovate and create outstanding value for our customers.

 “It was not without its challenges, particularly in relation to the demanding market conditions for UK Bus and industrial relations issues within our UK Trains business. Yet, we continued to build on our successes, investing heavily to improve the quality of our services to make them more convenient and attractive for our passengers. This included the introduction of journey planning apps, contactless ticketing systems, and new web and app-based ticket retailing platforms.

 “We also maintained our focus on supporting sustainable transport. From bike share schemes in Poland and Slovakia to demand responsive services in the UK and Slovenia, we’re actively encouraging sustainable mobility, helping to ease congestion and improve air quality in urban areas – something that is increasingly important as we look to reduce our environmental impact.”

 2017 in focus

Today Arriva Group are also launching their first ever year in review online – 2017 in Focus – which sets out all the great things Arriva colleagues have been doing to get Arriva further along the road to becoming Europe’s mobility partner of choice.

The report highlights:

  •  Putting Arriva customers first
  • Making a difference to the communities Arriva serves
  • Creating value for partners
  • Doing great things

    It also provides an overview and business results and showcases some of their achievements over the past 12 months.

    Find out more at

Contact information

Emily Harris

Communications Officer

Arriva Trains Wales